Superior Lamp Integrity Department

INTEGRITY

Honesty, truthfulness, honor, and reliability: four words that come to mind when describing the values contained within this one word, integrity.

It is every successful company’s original goal to adhere to these hallowed words when they open their doors for the first time. Often times however, these goals get short changed in the day to day running of a company when that company is focused only on the short term bottom line. It is the shortsightedness of many businesses to cut corners or neglect the concerns of its clients when they are in need of service and/or have an actual problem. In the long run, that is the eventual downfall of a company’s customer service and eventually, in many cases, the company itself.

At Superior we have always been aware of the fact that our clients are not only in charge of our revenue stream but that they are our partners for success. If our products or our service fail to perform, we both lose. It was with this in mind that at the beginning of this year we created our Integrity Department.

The Integrity Department has become an important conduit in addressing our clients’ concerns and has addressed all inquires to date within 24 hours after the information has been received and solved any concerns within 72 business hours. It is because of this success that we are now going to expand and further promote this department by marketing this service through our sales representatives. We now will be promoting this service on the internet and with a web address available to all our accounts to address any concerns.

To date, the Integrity Department has addressed over twenty-five customer concerns and all have been handled to the accounts’ satisfaction. It is this type of immediate response that today’s marketplace demands and we are more than willing to meet this demand.

Superior Lamp Executive Staff
Executive Staff